We listen to customers before and after the purchase, offering service in different languages and real-time interactions, even for troubleshooting management, and contributing to our clients’ online reputation through a review moderation service.
Ecommerce customer service: the added value of an online shop
Customer care for e-commerce is a fundamental aspect to improve the credibility and success of a company that sells products or services online. We provide adequate Customer Satisfaction management by providing a multi-channel customer service that operates through corporate social networks and dedicated call centers.
1 . SALES SUPPORT
After-sales support provided by TELEPHONE, EMAIL and LIVE CHAT channels. Management of the status of orders, shipment, payments, refunds and returns for withdrawal or guarantee. In-language services with maximum attention to the customer from a dedicated professional team. Directly engaging with couriers for the management of B2B and B2C delivery issues.
2 . SINGLE POINT OF CONTACT
Single point of contact on behalf of the customer dedicated to problem solving, classifying requests and sorting the business function of the client. PRE and POST sales support is included, enriched by first level activities, such as the management of the guarantee for off-site sales.
3 . REAL-TIME INTERACTIONS
Use of non-vocal, real-time interaction tools for customer care: Live Chat and messaging in different languages. Processes set up for managing large volumes of recurring requests, through smart and semi-automatic tools, such as Chatbot, AI (Artificial Intelligence) and real-time translations. Proactively engaging, via Live Chat, with site visitors to increase conversions.
4 . REVIEW MANAGEMENT
Rumours run fast online and it is vital to understand what consumers think about products and service and respond promptly to any dissatisfaction.
T-Data offers a review moderation service both on a website (where applicable) and on marketplaces, or written by the users on third-party sites such as Trustpilot, Ekomi, Recensioni Verificate, Google and Facebook.
Many customers have already chosen us